Map how work actually moves through VDI today.
This is a structured conversation guide for the Lab Manager. It does not assume that the public hypothesis matches the internal operating reality.
Demand and account intake
Identify how clinics become prospects, accounts, trained users and repeat submitters.
- Lead sources and ownership
- Account approval steps
- Training and first-submission path
- Current activation metrics
Kits and shipping
Document kit identity, inventory, ordering, outbound delivery, registration, return shipping and exceptions.
- Kit versions, lots and expirations
- Carrier systems and tracking capture
- Unregistered or missing kits
- Replacement and backup-sample decisions
Receiving and accession
Observe the actual package-to-accession workflow, including mismatch, missing-information, condition and escalation paths.
- Scanners, labels and identifiers
- Package and specimen acceptance rules
- Exception queues and ownership
- Turnaround-clock start
Laboratory execution
Inventory worklists, instruments, middleware, manual steps, quality controls and referral laboratories without assuming replacement.
- Systems and interfaces
- Instrument data formats
- QC holds and review
- Maintenance, lots and provenance
Clinical review and release
Map how raw values become normalized results, interpretations, reports, amendments and veterinarian support.
- Human authority
- Rule and evidence versions
- Release gates
- Report delivery and follow-up
Baseline metrics
Agree on measurable starting points before selecting a pilot.
- Turnaround and exception volume
- Rework and support burden
- Specimen rejection or delay
- Clinic activation and repeat use
Ask a document-grounded follow-up.
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